Experience Great Customer Service
Speak With a Real Person (During Normal Business Hours)
Call us toll free for orders, information or service. Hours of operation: 8 AM - 5 PM Monday through Friday, 10 AM - 5 PM Saturday, Closed Sunday (Central time zone; observing daylight time in season).
- Call Toll Free: 1-888-8-GUSSET (1-888-848-7738)
- Local (Middle Tennessee): 1-931-670-3589
Email Us Any Time
- Our Email Address for Service: service@gusset.com
Use the Postal Service
- Our Mailing Address: 10296 Highway 46, Bon Aqua, TN 37025
Visit Our Company Store
- Click here for information and directions.
Product Availability, Shipping and Returns
Most items ship within 2 business days via Priority mail.
We will send you an e-mail message when your order has actually been shipped. Size and product availability is updated regularly, but sometimes we will be out of stock on an item for a short while. Rest assured your credit card will not be charged until we actually ship your order. We will let you know by e-mail or telephone if the product you ordered cannot be shipped promptly.
Canadian Orders: Orders are shipped USPS Priority Mail. Canadian customers are responsible for C.O.D. Customs fees and taxes. Please allow extra time for your shipment to arrive. All prices listed for Diamond Gusset Jeans on our web site are quoted in US dollars. Your credit card company will adjust the amount you are charged according to the prevailing currency exchange rate.
We only accept orders from the USA or Canada to destinations in the USA or Canada.
Return Policy
It is our normal policy that if you are dissatisfied with an item, you may return it within 30 days, provided it is in the original condition, with the original manufacturers tags attached, and you have not washed the item. However, when multiple pairs of jeans are ordered, for the purposes of trying them on, we do not cover the expense of return shipping the unwanted items.
Customer Feedback, Ratings and Testimonials
Yahoo Shopping tabulates our customer ratings and we have consistently scored well above average. Yahoo Shopping has awarded us their Top Service award every year since we began selling Diamond Gusset Jeans online in 1999. Click here to read actual customer quotes and see our consumer ratings report card.
Every Stitch Guarantee
Diamond Gusset Jeans are covered by a 90 day materials and workmanship guarantee. If you believe you have a defective item, please return it to us, as outlined in our guarantee:
We understand you expect quality for your money. You want jeans that will be long lasting and durable, and keep looking good. That's why we guarantee our Diamond Gusset Jeans for 90 days. Our warranty states that if either the workmanship or materials in a pair of Diamond Gusset Jeans is defective, return it to us and we will replace it or refund your money.
This warranty is void if the garment has been subjected to abuse, accidental damage, or excessive wear.
Methods of Payment
We accept Visa, Mastercard and American Express cards online. Gift certificates in $50 and $100 amounts are seasonally available online, and these gift certificates may now be redeemed online as well as by phone or in person.
Redeeming Gift Certificates
When you purchase or receive a gift certificate, you are issued a unique gift certificate ID code. This is a long series of a characters which always begins with the @ symbol. An example is: @0KK99LJ0EXAMPLE9GC. To redeem your gift certificate, you must enter the entire code beginning with the @ symbol in the appropriate form field on the order review page during the checkout process. You will also be asked for your credit card information in case the total of your purchase exceeds the balance available on your gift certificate. If you only use a portion of your gift certificate balance, the remainder will continue to be held on file available for future purchases.
Security and Privacy
Gusset Clothing Company has selected Yahoo Stores as sole location for online ordering, because Yahoo Stores has a solid track record of success conducting secure electronic commerce transactions. You may rest assured that your credit card number and personal information is protected using state-of-the-art secure encryption technology. Gusset.com also has a stated privacy policy. Click here to read about Gusset.com privacy.
